We, in pura by Al take our quality inspection very seriously. but rarely there may be a manufacturing defect. In this case, we are happy to assist you, with an exchange of your product, without having to send back the original defective product!.
Moreover, as we certain about our products quality, if you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 60 days of receiving your order (only US orders). Returns must be unused, and in the original packaging. therefore, please be wary when testing our products if you intend to return it.